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Refund Policy

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Effective Date: 12 March 2026

Thank you for shopping with 1790 Watches. Because each product is custom made to order, our refund policy is more limited than that of a standard retail store. Please review this policy carefully before placing an order.


1. Custom Made Orders


All 1790 Watches products are custom made to order.

Because of the custom nature of our products, all sales are final except in the limited circumstances described in this Refund Policy.

We do not accept returns or provide refunds for:

  • change of mind

  • buyer remorse

  • orders placed by mistake

  • delays that are outside our reasonable control after shipment

  • minor variations in color, finish, hand painted details, or other small differences that result from the custom handmade process


2. Cancellations Before Production Starts


You may request cancellation of your order within 24 of purchase by contacting us at orders@1790watches.com.

If production has not started, we may approve the cancellation and issue a refund.

If production has already started, the order may no longer be eligible for cancellation or refund.


3. Damaged, Defective, or Incorrect Items


If your order arrives damaged, defective, or materially different from the item you ordered, please contact us at orders@1790watches.com within 3 days of delivery.

Please include:

  • your order number

  • a description of the issue

  • clear photos of the item

  • clear photos of the packaging, if applicable
     

If we determine that the item is damaged, defective, or incorrect, we may choose, in our sole discretion, to:

  • repair the item

  • replace the item

  • issue store credit

  • issue a partial refund

  • issue a full refund


4. Non Refundable Situations


Refunds will not be issued for:

  • normal wear and tear

  • damage caused by misuse, neglect, accidents, improper storage, improper handling, unauthorized repair, or modification

  • water damage beyond stated limits

  • incorrect shipping address provided by the customer

  • delays caused by carriers, weather, holidays, or other events outside our reasonable control

minor handmade variations that do not materially affect the product


5. Production Delays Before Shipment

Because all products are made to order, production typically takes approximately 3 to 4 weeks before shipment.

If we are unable to ship within the timeframe stated on the website or otherwise promised at checkout, we may contact you regarding the delay and available options. Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, if a seller cannot ship within the promised time, the seller generally must obtain the buyer consent to the delay or promptly refund payment for the unshipped merchandise. (Federal Trade Commission)


6. Returned Items


Do not send items back without contacting us first.

If we authorize a return for a damaged, defective, or incorrect item, we will provide instructions for the return process. Unauthorized returns may be refused.


7. Refund Method


If a refund is approved, it will be issued to the original payment method used for the purchase, unless otherwise agreed.

Please allow a reasonable amount of time for the refund to be processed and posted by your payment provider.


8. Chargebacks and Payment Disputes


If you have an issue with your order, please contact us first at orders@1790watches.com so we can try to resolve it.

Initiating a chargeback or payment dispute without first contacting us may delay resolution and may affect our ability to offer replacement, repair, store credit, or other remedies.

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